Privacy Policy

Rathi Fiber Net, Loharu, Haryana · Last updated 29 October 2026

This policy explains how Rathi Fiber Net ("we", "us"), which also uses the brand name Digital Networks,, collects and uses information when you use our broadband service, this website, our customer portal and our WhatsApp support number.

Information we collect

• Name, address, mobile number and email you give us for a connection.
• Identity and address proof (KYC) required by the Department of Telecommunications for internet connections.
• Service records: plan, payments, invoices, complaints and installation details.
• Technical records such as login sessions, IP address allocation and usage logs, kept as required by our licence.
• Messages you send to us on WhatsApp or by phone.

How we use it

• To install, provide and support your internet connection.
• To send bills, renewal reminders, outage notices and complaint updates by SMS, WhatsApp, call or email.
• To meet legal and regulatory obligations, including lawful requests from government agencies.

Sharing

We do not sell your personal information. We share it only with service providers that help us run the service (for example billing software, payment gateways and messaging providers), and with authorities when the law requires it.

Storage and security

Records are stored on secured systems with access limited to staff who need them. Identity documents are kept for the period required by DoT rules.

Your choices

You may ask us to correct your details, or to stop promotional messages at any time by replying STOP on WhatsApp or calling us. Service and billing messages continue while your connection is active.

Contact

Questions about this policy: call or WhatsApp +91 94668 50483.